Policies

Bill only what was documented, at the level it was documented.

The standards everyone works to, and how to raise a concern without fear.

Checking that no employee, physician or vendor is excluded from federal health programs.

Respectful conduct, and how to report harassment.

Eligibility, hours and equipment for staff who work from home.

Preventing needlestick and blood exposure, and what to do after one.

Labels, safety data sheets and training for the chemicals used in clinic and lab.

Evacuation routes, meeting points, and who does what in an emergency.

How patients are told about their privacy rights, and how staff handle requests for access, amendment and restrictions.

Use and share only the patient information a task actually needs.

What happens when a workforce member breaks a privacy or security policy.

Rules for practice computers, phones, email and the internet.

How accounts are created, protected and removed.

What to do the moment something looks wrong: a lost laptop, a misdirected fax, a suspicious email.

Working with patient information away from the office.

Retired when the last paper charts were scanned. Kept for its signature history.